Terms of Use

Order Cancellation:
Once an order has been submitted your credit/debit card will be charged immediately. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted. All sales are final, so please order carefully.

Return and Exchange Policy:
We strive to do our best, however, if there is an error on your order, please accept our apologies, contact us upon receipt, and we'll gladly fix it. Returns for defective items are accepted within 5 days of delivery with a prior RMA (Returned Merchandise Authorization).

To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid (saliva, semen, urine, blood, et al). Once these items leave our warehouse, we consider them to be used and non-resalable. Items are returnable only if we ship the wrong item or if the item is defective. Defective and Wrong items will be replaced. Please be sure to contact us if you have any problems. We will do our best to have the problem resolved. We can only credit you the same way you purchase.

How to arrange your return for defective items:
Please email a request to obtain approval for your exchange. Returns will NOT be accepted without an RMA (Returned Materials Authorization) number. NO returns of any type will be accepted without an RMA number. For faster service, please include the following information when requesting an RMA number: customer name, invoice number,serial number and nature of the problem. All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
We strongly recommend you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

Shipping & Handling:
Our primary shipper is UPS. Unless you choose a faster shipping method, your order will ship via UPS ground. We're sorry, but express shipping methods are not available to P.O. Boxes and APO/FPO Military addresses (orders will be shipped via USPS). If an Express Method is selected to a PO Box Address, Priority Mail will be used.

Estimated delivery time: 3 to 7 business days, depending on delivery zone.

Orders placed before 11am EST Mon-Fri usually ship within 24-48 hours when not otherwise stated. There is no order processing or shipping on weekends and holidays. Please note: Our shipping partners do not process shipments on the weekends. Therefore if you place an order on Friday after 11am EST you may experience a delay between your shipping confirmation email and the actual shipment of your order.

Weekend Delivery:
Orders shipped UPS Overnight, Second Day, and Third Day are delivered Monday through Friday only. UPS ground may deliver on Saturday depending on their policy in your local area.

To Alaska, Hawaii and Puerto Rico: You can now have your merchandise shipped via US Postal Service. Please allow 4 -14 days for delivery depending on shipping method. Available shipping methods are 2nd Day Air or US Postal Service. Shipping charges are calculated automatically when the order is placed.

Risk of Loss:
All items purchased from The Adult Bedroom.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

INTERNATIONAL ORDERS:
Please note that customs officials of any country are authorized to, and sometimes do open packages for inspection. We cannot accept responsibility for any orders delayed, confiscated or seized by foreign customs or governments. Contact customs officials in your country for the best information on how your order will be handled by them.

Customs duties may or may not be imposed by customs officials in your country. These fees are your responsibility, and are not included in our shipping charges. Our customers tell us that fees are not collected consistently on small parcels.

Also, we legally have to include a description of the contents on all international orders. Our descriptions are truthful but generic, not-sexually-related descriptions.

International shipping rates will be determined at the time of your order automatically. We, The Adult Bedroom, will notify you via email should there be any additional shipping charges before shipping. The Adult Bedroom is not responsible for any additional VAT, broker, duty or taxes on any International order.

Canadian residents:
Please note we generally ship via UPS, but may use a different carrier at our discretion. For more info, please email us at ____________________.

Delivery time will vary for each international location and method of shipment. International orders that are delivered damaged can only be claimed through your local delivery service. In no event will The Adult Bedroom be responsible for International delivery charges.

APO/FPO/US Territories:
Orders shipped to Military APO/FPO and US Territory addresses can only be delivered via standard US Postal Service. Express shipping methods are not available for APO/FPO and US Territories. Packages sent to these addresses may be delayed by standard mail handling procedures for these areas. USPS has informed us it may take up to 8 weeks for delivery to certain addresses.

Note: If the destination requires a customs declaration, a slip identifying the package contents will be included on the customs label.