FAQ

How can I check the status of my order?

Once your order is processed you will receive a tracking number via email that you can use to track your order with the corresponding carrier. If you do not have one, you may email theadultbedroom@hotmail.com to receive your tracking number.
 
If you have a tracking number and you chose UPS as your carrier you can track your package on the UPS self tracking page at: http://www.ups.com/WebTracking/track?loc=en_US
If you have a tracking number and chose USPS as your carrier you can track your package on the USPS self tracking page at: http://www.usps.com/shipping/trackandconfirm.htm?from=home&page=0035trackandconfirm

Where can I find sizing information?

Please refer to our Size Chart page located on the home page to determine your sizing needs.

Will there be anything on the package that indicates your website name or could indicate the nature of my purchase or the company that I have purchased from?

NO. We ship all items in discreet, plain cardboard boxes with a return address and company name that in no way indicates anything related to sex toys.

Do you sell or share information about your customers with other companies?
WE DO NOT share information about our customers with any other company. 

Is my online information secure?

Your personal information is kept according to the highest security standards. We use progressive methods of leakage prevention such as SSL (secure socket layer) protection. This allows keeping information encrypted and proceeding credit card transactions in safety.

What is your return policy?

Please refer to our Terms of Use section located on the home page for policy information.

How do I return a non-working item or damaged product?

Please refer to our Terms of Use section located on the home page for policy information.

Can I pay with Paypal?

Sorry but we currently do not accept Paypal as a payment option.

 How do I cancel an order?

Unfortunately, you can not. Our system works in such a way, that it begins to carry out the order immediately and automatically. The system was built so in order to fulfill your requirements as fast as possible. That's why try to assure that you do want to purchase the certain device before making an order.

If I’m interested in a product you don’t carry, can I tell you about it?

Absolutely! Our primary goal is to make our clientele happy. If there's a product you'd like us to carry, please send us an email on the Contact Us page and will investigate your request.